Prior to the time of purchase, we inform our consumers about your return and refund policies in a return and refund policy. The following details are included in it:
How long you have to return an item following the product’s receipt. If you have any questions about the product or how to use it, we advise you to call our customer service department (phone number listed on the package). There will be no charge for technical help. We give our customers a 5-day trial period to test out our products and an additional 14-days return window. Customers may request a refund for a product if they dislike our offerings. If they believe they made an impulsive purchase of our services, they get 5 days to test out our service, and then another 5 days to cancel and request payment by emailing us.
What is the Service’s Refund Policy? Please take note that even if the customer receives the services, they are still entitled to a full refund within one month if they haven’t given us written consent to charge them for the same amount indicated in writing by our customer support staff. Our customers are often informed by email or text message before a charge is made when they acquire a service. Before the services are rendered and the client is satisfied, we won’t charge them. Our business will only charge a consumer once we have received authorization from them to do so. Following the customer’s payment for the services, we offer a 30-day, 100% refund policy.
If the services provided were subpar and unreliable.
If the issue wasn’t resolved.
If there was a delay in the services.
A refund will not be issued if the services were delivered and the customer has approved the work done by writing back via text message or email that they are satisfied. In this case, the company does not have a policy to refund the customer, but as a reputable company, if the customer has the same issue for the next 60 days, the company will fix it free of charge. Please note that the company will not pay for any product needed to be purchased to fix the issue. Neither the product will be provided by technicians nor will be sold by the company. The customer has to buy the product and provide it to the technicians who will help them to resolve the issue.